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Quality Assurance Technician

Goodwill Industries of Central Florida is a large and diverse nonprofit organization. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with barriers to employment, “Building Lives That Work”. 

Our benefit plan includes a 20% store discount, 403(b) retirement plan election, Employee Assistance Program, and a Fitness Reimbursement.

The Quality Assurance Technician supports Goodwill’s mission by assisting in the planning and implementation of activities to maximize quality improvement and efficiencies, in all aspects of the Organization.


  1. Research, develop and implement quality assurance practices across the organization.
  2. Design evaluation methods, provide feedback, and oversee continual performance improvement analysis.
  3. Analyze, monitor, and verify data to evaluate performance, outcomes and continued improvement opportunities regularly.
  4. Analyze demographic data, business plans and make recommendations for future space requirements, required resources and material flow.
  5. Identify and communicate opportunities for improvement.
  6. Ensure Kaizen procedures are followed by periodic auditing and monitoring 5S audits.
  7. Conduct Kaizen events and assure production models are maintaining best practice design and performance.
  8. Continually training and develop employees in Kaizen 5S auditing processes.
  9. Attend and participate in Goodwill Industries International Kaizen and other events as required.


  1. Assist the Quality Assurance Manager with strategic planning.
  2. Assist in establishing performance benchmarks for processes; analyze the data for best practice improvement recommendations.
  3. Maintain records of trainings, Kaizen events and other requirements necessary for CARF record keeping and other internal requirements.
  4. Maintain well-groomed appearance and appropriate business dress code including name badge.
  5. Perform other duties as assigned by the Quality Assurance Manager.


QUALIFICATIONS/COMPETENCIES: The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

  1. Ability to adhere to the organization’s Core Principles.
  2. Ability to solve problems and recommend improvements.
  3. Ability to inspire others and enthusiastically achieve or surpass assigned goals.
  4. Ability to use creative and imaginative skills to translate ideas into realistic, measurable and achievable plans and goals.
  5. Ability to develop and present effective verbal presentations to groups.
  6. Knowledge of management and accounting techniques.
  7. Knowledge of donation production.
  8. Knowledge and experience of various types of process improvement methodologies.
  9. Proven ability to work effectively across functional areas despite ambiguity.
  10. Attention to detail as necessary to produce high quality work.


Education and/or Experience: Bachelor’s degree in related field is required. A minimum of three (3) years’ experience in a production environment with an emphasis in quality assurance and production efficiency. Prefer working experience with people who have disabilities and/or previous Goodwill experience. Six Sigma, Lean, or Project Management Certification is preferred.


SPECIAL CONDITIONS OF EMPLOYMENT: (e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

  1. Regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
  2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
  3. Standing and walking for long periods of time.
  4. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

License and Certifications: Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.




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