Goodwill Industries of Central Florida is a large and diverse nonprofit organization. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with barriers to employment, “Building Lives That Work”.
Our benefit plan includes a 20% store discount, 403(b) retirement plan election, Employee Assistance Program, and a Fitness Reimbursement.
The Quality Assurance Technician supports Goodwill’s mission by assisting in the planning and implementation of activities to maximize quality improvement and efficiencies, in all aspects of the Organization.
- Research, develop and implement quality assurance practices across the organization.
- Design evaluation methods, provide feedback, and oversee continual performance improvement analysis.
- Analyze, monitor, and verify data to evaluate performance, outcomes and continued improvement opportunities regularly.
- Analyze demographic data, business plans and make recommendations for future space requirements, required resources and material flow.
- Identify and communicate opportunities for improvement.
- Ensure Kaizen procedures are followed by periodic auditing and monitoring 5S audits.
- Conduct Kaizen events and assure production models are maintaining best practice design and performance.
- Continually training and develop employees in Kaizen 5S auditing processes.
- Attend and participate in Goodwill Industries International Kaizen and other events as required.
- Assist the Quality Assurance Manager with strategic planning.
- Assist in establishing performance benchmarks for processes; analyze the data for best practice improvement recommendations.
- Maintain records of trainings, Kaizen events and other requirements necessary for CARF record keeping and other internal requirements.
- Maintain well-groomed appearance and appropriate business dress code including name badge.
- Perform other duties as assigned by the Quality Assurance Manager.
QUALIFICATIONS/COMPETENCIES: The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
- Ability to adhere to the organization’s Core Principles.
- Ability to solve problems and recommend improvements.
- Ability to inspire others and enthusiastically achieve or surpass assigned goals.
- Ability to use creative and imaginative skills to translate ideas into realistic, measurable and achievable plans and goals.
- Ability to develop and present effective verbal presentations to groups.
- Knowledge of management and accounting techniques.
- Knowledge of donation production.
- Knowledge and experience of various types of process improvement methodologies.
- Proven ability to work effectively across functional areas despite ambiguity.
- Attention to detail as necessary to produce high quality work.
Education and/or Experience: Bachelor’s degree in related field is required. A minimum of three (3) years’ experience in a production environment with an emphasis in quality assurance and production efficiency. Prefer working experience with people who have disabilities and/or previous Goodwill experience. Six Sigma, Lean, or Project Management Certification is preferred.
SPECIAL CONDITIONS OF EMPLOYMENT: (e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
- Regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
- Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
- Standing and walking for long periods of time.
- The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
License and Certifications: Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.