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Employment Program Manager-Homeless Veterans

Company Overview

Goodwill Industries of Central Florida is a large and diverse nonprofit. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with disabilities and other barriers employment “building lives that work”.  

Job Summary

Under the direction of the Director of Program Development, the Operation GoodJobs Employment Program manager oversees all activities of the Operation GoodJobs HVRP Grant program for Homeless Veterans. Major duties include ensuring that the program is in compliance with all USDOL/Vets regulations,  compiling data for quarterly reports, ensuring that the program achieves its established outcomes and representing the  Operation GoodJobs Program in the community.

Responsibilities and Duties

  • The GoodJobs HVRP Program is a Grant Program for job placement and employment of Homeless Veterans.
  • Conduct/supervise outreach to ensure that the Operation GoodJobs  Program recruits a sufficient number of youth in at-risk situations and mentors to achieve established program outcomes.
  • Ensure that all Operation GoodJobs activities are faithful to the Operation GoodJobs model and utilize “best practices” in the field.
  • Provide regular and thorough program monitoring and oversight as directed by the Vocational Services Manager including regular reviews of client case records, reporting processes, staff meetings, direct observation, and other strategies.
  • Provide supervision, training and  evaluation of Operation GoodJobs staff. 
  • Oversee and manage relationships with partner organizations and ensure their interactions with mentors are appropriate, effective, and in compliance with the Operation GoodJobs model, and with all applicable policies, procedures, and legal requirements.
  • Develop and implement Memoranda of Understanding (MOU) with program partner agencies. 
  • Serve as the representative of the Operation GoodJobs Program in the community and engage in community outreach, resource development, and networking activities in order to grow and market the program.
  • Complete and submit all required quarterly reports in the USDOL’s VOPAR system in a timely manner and in compliance with all requirements for client confidentiality.
  • Demonstrate consistently professional demeanor in speech, actions and appearance, serving as a role model for participants, staff, co-workers and community resources.
  • Promote an environment of cooperation and support where creativity and innovation are encouraged for participants, employees, co-workers, partners, and other stakeholders and customers.
  • Monitor and report unusual and/or crisis situations as they arise.
  • Ensure that the program is fully staffed with qualified people; provide training, supervision, and performance evaluation of program staff in a timely manner.
  • Assist in the selection, training, supervision and performance evaluation of staff.
  • Perform other duties as assigned by the Director of Program Development and/or the Vice President of Vocational & Community Services.

Qualifications and Skills

  • Ability to adhere to the organization’s Core Principles.
  • Ability to implement a variety of training techniques.
  • Knowledge of methods and techniques used in counseling.
  • Ability to supervise others effectively and guide a well-structured team approach.
  • Strong interpersonal skills and effective judgment for use in interviewing and coordinating with internal and external sources to the agency.
  • Ability to manage stress related to crisis intervention, meeting tight time targets and managing employees.
  • Knowledge of public assistance, food stamps, housing and other government assistance systems in the greater Orlando, FL area.
  • Ability and the means to travel independently from site to site in Central Florida.
  • Ability to pass Florida Level II background check.

Benefits and Perks

  •  We offer a full benefits package two health plan to choose from, as well as two dental plans, vision and Group life insurance, Employee Assistance Program and much more!!
  •  Our generous compensation package also includes a 20% store discount, 403(b) retirement plan election, Fitness Reimbursement, holiday pay, vacation.

​Education and Experience

Bachelor’s Degree in Social Services, Education, Business or related field is required; Master’s Degree preferred.  A minimum of  two years’ experience with individuals experiencing homelessness and/or veteran’s required.  Must have experience in Grants management.

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