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Retail General Manager

Goodwill Industries of Central Florida is a large and diverse nonprofit. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with disabilities and other barriers employment “building lives that work”.  

SUMMARY

Under the direction of the Area Retail Director responsible for maintaining assigned store.  Major duties include supervision of inventory and stock rotations, promoting merchandise, personnel, administration, LP, security and operational procedures, and generating revenue and controlling expense budget. Display ability to train and motivate. Display work habits of regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability and promptness. Give excellent customer service and drive the store to success!

Responsibilities and Duties

  • Responsible for generating revenue and controlling expense budget for the store and staying within defined guidelines which includes payroll expenses.
  • Transport cash funds to and from the bank.
  • Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization’s procedures.
  • Promote merchandise sales and create in store displays.
  • Monitor store premises and ensure facilities and grounds are kept in a clean, neat and safe condition.
  • Responsible for opening and closing the store as needed.
  • Handle employee and customer inquiries in a professional and appropriate manner.
  • Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.
  • Supervise, plan and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary.
  • Responsible for evaluating employee performance; take appropriate disciplinary action as needed and including making termination recommendations.
  • Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
  • Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organization’s safety and security programs.
  • Demonstrate and Maintain good customer service skills.
  • Communicate effectively with other departments within the organization in order to work in collaboration.
  • Maintain well groomed appearance and appropriate business dress code including name badge.

 

Benefits and Perks

  •  We offer a full benefits package two health plan to choose from(FT), as well as two dental plans, vision and Group life insurance(FT/PT), Employee Assistance Program and much more!!
  •  Our generous compensation package also includes a 20% store discount, 403(b) retirement plan election,Fitness Reimbursement, holiday pay, vacation.  

Work Hours

Applicants must be flexible to work various shifts during the hours of 8:00 am to 10:00 pm Mon-Sat and 9:00 am to 9:00 pm on Sundays.

Experience and Education

High School education or equivalent is required. A minimum of three (3) years retail and two (2) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.Must be able to lift up to 40 lbs. individually and up to 100 lbs. with assistance.

 

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