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President and Chief Executive Officer

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The President and Chief Executive Officer is responsible for the leadership and operation of one of America’s largest Goodwills- Goodwill Industries of Central Florida. With a $59 million budget and over 2,500 employees, the organization’s strong financial position and assets will allow the incoming President and CEO to grow GICF’s current portfolio while nurturing and developing innovations that will advance the organization’s mission of helping low-income individuals achieve independence and economic sustainability. Website:

Please do not apply using our career site.Qualified candidates are encouraged to apply using the link below:

Organization Background

Goodwill Industries of Central Florida was founded in 1959 through the efforts of a local advocacy group working to increase job opportunities for people with disabilities. Soon afterward, GICF opened its first Retail Store, in the heart of downtown Orlando's Church Street Station. Over the years, Goodwill Industries of Central Florida’s presence has expanded with new stores and online shopping, but the purpose has remained the same: providing tools that help people overcome barriers to employment and find meaningful work. Within the past 15 years, revenue has more than quadrupled to $59 million annually and today the organization proudly serves Brevard, Lake, Orange, Osceola, Seminole and Volusia counties, providing much needed services to homeless and working poor individuals and families living throughout the Central Florida region.

The organization’s mission is “Building Lives that Work.” Through training, education, employment and support services, Goodwill served more than 49,670 area residents in 2016, and placed 8,516 in employment. Recently opened stores in Goldenrod, Eustis and North Melbourne have expanded GICF’s physical footprint. Working through 28 retail stores, 25 Donation Xpress locations, 10 job connection centers, and with 10 Orange County Neighborhood Centers for Families, Goodwill directly channels more than 90 percent of its annual revenue into programs that enable individuals to secure long-term employment and become self-sufficient. In addition to the easily recognizable Goodwill retail stores and Donation Xpress Centers, Goodwill Industries of Central Florida’s Job Connection Centers provide services and resources that help people find jobs. Staff at these centers offer guidance with résumé writing, interview skills, computer training and career counseling. Each center also features a resource library, computer lab and phones to contact employers.

In addition to the Job Connection Centers, GICF established GoodSource, a temporary staffing agency for working poor individuals. Through this program, GICF has placed more than 500 people into jobs, and partnered with many employers throughout Central Florida, including the City of Orlando.  In 2016 alone, GoodSource served 638 people and placed 313 into jobs. Also, with the support from the U.S. Department of Labor, GICF created Operation GoodJobs for Homeless Veterans. The program was established to provide employment and supportive services in Orange, Osceola and Seminole counties. During its first year, Operation GoodJobs served 123 clients, placed 76 people into jobs and expanded into Lake County.

Because of its highly successful programs and initiatives, GICF has been recognized by many for its community impact work, including being named as “Organization of the Year” by Change Everything. The organization also joined the Social Enterprise Alliance, a national membership organization that empowers and provides social enterprises and social entrepreneurs with the tools and resources they need to create social enterprise ecosystems in their local communities.  

The Opportunity

Although Central Florida has seen major gains in economic investment and business attraction over the past decade, it remains to have one of the highest concentrations of working poor in the United States. As a social enterprise and community partner, GICF is committed to helping low-income individuals achieve independence and economic sustainability. The organization’s strong financial position will allow the incoming President and CEO to leverage the organization’s resources, brand, and staff to grow GICF’s current portfolio of work, while also developing and incubating innovative ideas, programs, and initiatives that will not only advance the organization’s mission, but also ensure that all residents are able to participate in the region’s economic vibrancy.


In accordance with Goodwill Industries of Central Florida’s powerful mission, vision, and values, the President and CEO will work collaboratively with the Board of Directors to preserve the rich legacy and continued growth and success of GICF. She/He is responsible for providing inspirational leadership to the organization to ensure GICF becomes a leading provider of quality training and employment services for those who face significant barriers to employment. The CEO will be tasked with the development and execution of an innovative, strategic vision and the effective administration and oversight of all operations, external affairs, corporate activities, contract services, and community services to achieve the strategic goals set by the Board.

Primary duties and responsibilities include:

Leadership and Management

  1. Establish and communicate a clear vision that is compelling, widely supported, and effectively implemented.
  2. Develop and implement strategic and operational plans in alignment with GICF’s mission.
  3. Evaluate the current services, offerings, and operations to ensure a sustainable model for the future.
  4. Promote an entrepreneurial culture that supports the mission and encourages synergy and collaboration across the enterprise and with other organizations that have complementary resources and capabilities.
  5. Develop and support the executive leadership team, while also cultivating young talent for future leadership opportunities.
  6. Secure private sector contracts to increase employment opportunities for GICF’s target populations.
  7. Expand community partnerships to fulfill mission and grow business development opportunities.
  8. Work with internal and external constituents to implement programs/initiatives that create opportunities for residents to earn a competitive wage, while also expanding GICF’s ability to create more jobs for more people.

Board of Directors

  1. Maintain a transparent relationship with the Board, and work collaboratively with Board members to set the enterprise’s strategic direction and policies, enabling the enterprise to adapt to a constantly changing external environment.
  2. Keep the Board informed of the enterprise’s progress, activities, and challenges.
  3. Work collaboratively with the Board Chair to set and implement the Board of Directors’ governance, policies, and bylaws.
  4. Provide accurate monthly reports and annual budget to the Board

Operations and Financial Management

  1. Maintain a well-functioning, efficient organization through effective communications and teambuilding; develop measurable goals and objectives to enable GICF’s divisions to provide the highest quality of services.
  2. Continue to drive Retail Operations forward, energizing the current growth curve of the business; provide the insight and operational expertise necessary to support the organization's strategic objectives.
  3. Review the current Retail Operations infrastructure to ensure that it effectively supports existing locations and future store development; addressing opportunities for expansion and growth, as well as optimizing performance.
  4. Identify and evaluate Best Practices from other members of the Goodwill network for recommendations and possible implementation to enhance GICF’s operations
  5. Promote services that are produced in a cost-effective manner, employing economy while maintaining a high level of quality and impact.
  6. Lead, develop and sustain the effectiveness of the customer service function for the Retail Operation, providing coaching and developmental opportunities that continuously build and expand both team skills, as well as customer loyalty.
  7. Review all competitors' sourcing, operations, marketing and management practices; research and recommend actions and responses to industry and market changes.
  8. Research and implement new income channels based on changing consumer behaviors
  9. Develop and contribute to sales tactics in all channels; forecasting and establishing a matrix of performance goals and objectives.
  10. Create business plans to address proposed program expansion or implementation.
  11. Develop and maintain appropriate levels of internal controls, and communicate the designated processes and procedures to the Board.
  12. Generate synergy among accounting/finance, contracts, facilities, and IT to improve operational efficiencies across the organization.
  13. Leverage and expand GICF’s existing real estate portfolio, oversee the planning and implementation of the real estate portfolio life cycle; identify and manage new acquisitions, facility expansions, renewals, and the transformation of existing assets.

External Relations and Fundraising

  1. Serve as the public face and official spokesperson of GICF; promote GICF’s mission and services to all constituencies, the general public, and the media.
  2. Strengthen relationships with local, regional, and national businesses and nonprofits and government entities.
  3. Serve as an advocate and work with legislators, regulatory agencies, and other representatives of the social services industry, the disability community, and the education sector to foster legislative and regulatory policies that help facilitate the efficient and effective delivery of GICF’s services.
  4. Serve as the organization’s chief fundraiser; engage potential donors in the organization’s strategic vision and direction; expand partnerships with corporate philanthropy; develop unique revenue generating opportunities to grow and diversify GICF’s funding sources.
  5. Provide executive leadership to all marketing, communications, and branding initiatives for GICF to ensure the organization is best positioned among key constituents at the local, regional, and state levels, and within The Goodwill Movement.


The successful candidate will be an innovative and inspirational executive with at least 10 years of successful executive experience in an organization of comparable size and complexity. This includes having served in a leadership position within a corporation, social service agency, or government entity. She/He should possess the following:

  1. Entrepreneurial orientation and thought leadership to recognize future trends and new opportunities.
  2. Strong leadership abilities and strategic thinking to create, plan, share, and implement the organization’s vision.
  3. An ability to influence and motivate others toward reaching organizational goals.
  4. A champion of change; has an ability to develop new and creative solutions to complex organizational challenges.
  5. Collaborative leader who fosters teamwork and who attracts and develops top talent.
  6. Charismatic; a commanding and credible public presence coupled with an unflappable demeanor under pressure.
  7. Experience in many, if not all, the chief executive officer functions, including interfacing with a board of directors, managing a major budgetary function, contract management, program delivery and participating in advocacy, revenue generation/resource development, and public relations. 
  8. A thorough understanding of business and management principles involved in strategic planning, leadership technique, production methods, human behavior and performance, and coordination/collaboration of people and resources.
  9. Results driven; demonstrated record of maturity, sound judgment, integrity, and ethical standards. 
  10. A background in retail and/or logistics is a plus.    
  11. Politically savvy; experience building and sustaining relationships with many constituencies, both internal and external, including government agencies and funding sources, and the media. 
  12. An ability to listen and communicate clearly, effectively and persuasively at all levels of the organization, both orally and in writing.
  13. Decisiveness with keen analytic, critical thinking and problem solving abilities that support and enable sound decision-making.
  14. Knowledge of federal and state laws and regulations pertaining to disabilities, workforce development, education, social services, and other relevant socio-economic issues.


An undergraduate degree is required. A graduate degree, ideally an MBA, is preferred.


A competitive compensation and comprehensive benefits package will be provided.

Please do not apply using our career site.Qualified candidates are encouraged to apply using the link below:

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