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Retail Customer Service Supervisor

Goodwill Industries of Central Florida is a large and diverse nonprofit. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with disabilities and other barriers employment “building lives that work”.

Summary:

Under the direction of the Store Manager, responsible for assisting assigned store. Major duties include assisting Store Manager in generating revenue and controlling expenses, supervision of front-end personnel, inventory and stock rotation of assigned areas and providing exceptional customer service to employees and customers.

Responsibilities and Duties

  1. Assist in generating revenue and controlling expense budget for the store and staying within defined guidelines. This would include ensuring that we have the appropriate number of cashiers scheduled to handle business for the day.
  2. Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization’s procedures within your assigned areas (Jewelry counter staffing & Merchandising).
  3. Ensures color rotation program is followed and maintained, and assists with textile color rotation per procedures in your assigned areas.
  4. Promote merchandise sales and assist in creating in store displays on toppers within your assigned areas.
  5. Ensure that cashiers are meeting the minimum expectation on Change Round Up.
  6. Ensure jewelry counter is staffed and merchandised appropriately at all times.
  7. Monitor store premises and ensure that they are kept in a clean, neat and safe condition. Front of the store must be maintained to Grand opening standards daily.
  8. Responsible for opening and closing the store as needed.
  9. Responsible for training and developing cashiers to ensure that we are offering exceptional customer service and that all Goodwill policies and procedures are being followed.
  10. Handle employee and customer inquiries in a professional, timely and appropriate manner.
  11. Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.
  12. Supervise assigned employees; assist in preparing work schedules and arrange for replacement of absent employees.
  13. Collaborate with the Operations Assistant to write employee performance reviews yearly and have the Store Manager review the evaluation before it is given.
  14. Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
  15. Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organization’s safety and security programs
  16. Maintain well groomed appearance and appropriate business dress code including name badge.

Benefits and Perks

 We offer a full benefits package two health plan to choose from(FT), as well as two dental plans, vision and Group life insurance(FT/PT), Employee Assistance Program and much more!!
Our generous compensation package also includes a 20% store discount, 403(b) retirement plan election, Fitness Reimbursement, holiday pay, vacation.  

Experience and Education

You must be 16 years of age or older. High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience. Must be able to lift up to 40 lbs. independently and 100 lbs. with assistance.

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