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Retail Customer Service Supervisor

Goodwill Industries of Central Florida is a large and diverse nonprofit. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with disabilities and other barriers employment “building lives that work”.


This position is responsible for the supervision of cashiers and other sales associates (up to 4 people per shift). Display ability to train and motivate. Display work habits of regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability and promptness. Give excellent customer service. Perform other duties as assigned.

Responsibilities and Duties

  • Keep front end area clean and safe.
  • Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and the transfer of stock in accordance to the organization`s procedures (Jewelry Counter staffing & Merchandising).
  • Ensure jewelry counter is staffed and merchandised appropriately at all times.
  • Ensure that cashiers are meeting the minimum expectation on Change Round Up.
  • Promote merchandise sales and assist in creating store displays on toppers within your assigned areas.
  • Responsible for opening and closing the store as needed.
  • Supervise assigned employees. Assist in preparing work schedules and arrange for replacement of absent employees.
  • Address minor disciplinary infractions with approved documentation from Operations/Store Manager or Director.
  • Handle customers’ complaints in a timely manner.
  • Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection guidelines.
  • Communicate employee performance to Operations/Store Manager for evaluation
  • Direct customers to proper area and provide general information as requested
  • Perform other job-related duties as assigned.

Benefits and Perks

 We offer a full benefits package two health plan to choose from(FT), as well as two dental plans, vision and Group life insurance(FT/PT), Employee Assistance Program and much more!!
Our generous compensation package also includes a 20% store discount, 403(b) retirement plan election, Fitness Reimbursement, holiday pay, vacation.  


Experience and Education

You must be 16 years of age or older. A minimum of (1) year retail and supervisor experience is preferred but not required. Prefer working experience with people who have disabilities and/or previous Goodwill experience. Must be able to lift up to 40 lbs. independently and 100 lbs. with assistance.

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