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Retail Production Assistant Manager

Goodwill Industries of Central Florida is a large and diverse nonprofit. A career at Goodwill blends service with professional advancement - whether you aim to join retail, donor services, business services or professional administration, you’ll work with a team of dedicated individuals serving a common purpose: to get people with disabilities and other barriers employment “building lives that work”.  


Under the direction of the Store Manager, oversee all aspects of Textile, Hard Goods, and New Goods production. Major duties include meeting production quotas, research incoming items and train and develop staff .

Responsibilities and Duties

  • Supervise and coordinate established policies involving the production and shipping of textile product, Hard Goods and New Goods.
  • Responsible for training and developing processors to ensure that we are offering exceptional Donor service and that all Goodwill policies and procedures are being followed.
  • Supervise the donation attendants and processors in the  receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization’s procedures within your assigned areas.
  • Write employee performance reviews yearly and have the Store Manager review the evaluation before it is given.
  • Address minor disciplinary infractions/absentee policy with approved documentation.
  • Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods product produced.
  • Research incoming items and assign appropriate cost.
  • Work in collaboration with the Operations Assistant Manager to ensure and Winter Park Quotas are met on a monthly basis.
  • Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
  • Responsible for training and developing Donation Attendants and processors to ensure that we are offering exceptional Donor service and that all Goodwill policies and procedures are being followed.
  • Responsible for ensuring all Hazmat materials are properly handled and that your staff is properly trained on how to handle these materials.
  • Write schedule’s and monitor all department hours to ensure a cost effective operation.
  • Promote good housekeeping, security and safety practices are observed in all related areas.  Ensure that all areas of the back room meet 5S Standards
  • Inspect equipment (forklift, stacker, baler, etc.) used in production area to ensure it is working properly.
  • Identify any Maintenance concerns and enter them into the work order system within 24 hours
  • Responsible for updating PBL board on a daily basis to ensure accurate reporting
  • Communicate and collaborate effectively with other departments to ensure all merchandise is put on the sales floor in a timely manner.
  • Maintain 5S Audit Program in regards to Kaizen.
  • Responsible for opening and closing the store as needed.

Benefits and Perks

  •  We offer a full benefits package two health plan to choose from(FT), as well as two dental plans, vision and Group life insurance(FT/PT), Employee Assistance Program and much more!!
  •  Our generous compensation package also includes a 20% store discount, 403(b) retirement plan election, Fitness Reimbursement, holiday pay, vacation.  

Experience and Education

High School education or equivalent is required. A minimum of three (3) years supervisory experience. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.. Must be able to lift up to 40 lbs. independently and 100 lbs. with assistance.


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